Question 1

How do I install my eSIM?

Accepted Answer

Connect to WiFi, open your mobile network settings, choose Add eSIM, scan the QR code from your Ariya Mobile order, then enable data roaming for the Ariya eSIM when you arrive.

Question 2

I did not receive my eSIM QR code

Accepted Answer

Check your inbox, spam folder, checkout email address and Ariya account. If payment succeeded but the QR code is missing, contact support with your order number.

Question 3

Payment succeeded but my order is not showing

Accepted Answer

Delivery can wait for payment verification. Check email and account history first. If it is still missing after a few minutes, contact support with your checkout email and payment reference.

Question 4

How do gift cards work?

Accepted Answer

Ariya Mobile gift cards are delivered digitally by email after payment. Availability, currency, amounts and redemption rules depend on brand and country.

Question 5

Where can I see my data usage?

Accepted Answer

Sign in to your Ariya Mobile account and open Data usage. Provider usage records can be delayed, so recent usage may not appear instantly.

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