Privacy Policy

1. Information We Collect

• Personal Information: Name, email address, phone number, and payment details when you create an account or make a purchase.
• Device Information: Device type, operating system, IMEI, and eSIM compatibility data.
• Usage Data: App interactions, data usage, call logs, and feature preferences.
• Location Data: Approximate location to provide region-specific plans and services.

2. How We Use Your Information

• To provide and manage eSIM services, including activation and data plans.
• To process payments and send receipts.
• To send service updates, promotional offers, and support messages.
• To improve app performance and user experience.
• To comply with legal obligations and prevent fraud.

3. Sharing Your Information

We do not sell your personal information. However, we may share it with:

• Service Providers: Payment processors, cloud storage, and analytics tools.
• Network Partners: Telecom carriers to activate and manage your eSIM.
• Legal Authorities: If required by law or to protect our rights.

Gift Card Orders

When you buy a gift card, we process the information needed to complete the order, prevent fraud, deliver the digital code, provide support, and keep required transaction records. This may include your account details, email address, payment status, selected brand, country, currency, amount, order ID, fulfillment status, and support history. We may share the minimum required order details with payment providers and gift card fulfillment partners.

4. Data Security

We use industry-standard encryption and security measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

• Access & Update: You can view and edit your account information in the app.
• Delete Account: You can request account deletion by contacting support.
• Opt-Out: You can disable promotional emails and notifications in settings.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion, some data may be retained for legal or security purposes.

7. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for their privacy practices.

8. Children's Privacy

Our services are not intended for users under 13 years old. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the app means you accept the updated policy.

10. Remarketing and Advertising Cookies

With your consent (marketing/targeting category in our cookie banner), we use remarketing and advertising technologies to show you relevant ads on third-party platforms after you visit our website. The platforms we may use include Meta (Facebook/Instagram), Google Ads, TikTok, and LinkedIn.

• These technologies set cookies or use device identifiers to recognise you on other platforms and show you personalised ads based on your interaction with our website (e.g. viewing a destination, adding an eSIM to cart).
• No personal information such as your name, email address, or phone number is sent to advertising platforms from your browser in Phase 1. Events are sent as anonymous signals (e.g. 'a user viewed Morocco eSIM plans'). Hashed personal data for advanced matching is not used client-side.
• We use Google Consent Mode v2, Meta GDPR consent controls, and equivalent mechanisms for TikTok and LinkedIn, so tracking pixels are blocked by default until you grant marketing consent.
• You can withdraw consent at any time by clicking 'Cookie Settings' in our website footer, or by opting out directly on each platform: Meta Ad Preferences, Google Ad Settings, TikTok Ads, LinkedIn Ad Preferences.
• For more information on how these platforms handle your data, please refer to their respective privacy policies.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:
Email: [email protected]