Support

Help for eSIMs, orders, payments and gift cards.

Choose the right support route so the Ariya team can follow up your order, eSIM or payment faster.

Support status

Helpdesk ready

Target response

24 hours

Email support

Order context

API pending

Payment succeeded, but the QR code is missing, will not install or will not activate.

Check order status, missing gift card code, invoice or digital delivery.

Help with failed payment, duplicate charge or refund question.

Questions about remaining data, network, speed or bundle usage.

Ariya Mobile Support

When do I get my eSIM QR code?

After successful payment, your QR code should appear in your account and email.

Can I get a refund?

Refunds depend on activation status, provider rules and order status.

Where can I see my data?

In your account under Data usage, linked to active eSIMs.

Support routes

Choose the category that best matches your question.

Add your order number for faster follow-up.

Our team helps with installation, payments, gift cards and data usage.