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Support

Help for eSIMs, orders, payments and gift cards.

Choose the right support route so the Ariya team can follow up your order, eSIM or payment faster.

Target response

24 hours

Email support

[email protected]

Account

eSIM destinations

Payment succeeded, but the QR code is missing, will not install or will not activate.

Start eSIM support

Check order status, missing gift card code, invoice or digital delivery.

Report order issue

Help with failed payment, duplicate charge or refund question.

Payment support

Questions about remaining data, network, speed or bundle usage.

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Quick answers

Browse FAQ

Support routes

How we help you faster

  • Choose the category that best matches your question.
  • Add your order number for faster follow-up.
  • Our team helps with installation, payments, gift cards and data usage.
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